How to Fix Raycon Earbuds Keep Cutting Out (Guide)

Raycon Earbuds are wireless earphones that offer high-quality sound, long battery life, and a sleek design. They are designed to fit comfortably in your ears and connect seamlessly with your devices via Bluetooth. However, some users may experience issues with their Raycon Earbuds cutting out or losing connection. This can be frustrating and affect your listening experience.

In this article, we will explore some of the possible causes and solutions for Raycon Earbuds keep cutting out. We will cover topics such as battery level, interference, distance, device compatibility, and firmware updates. By following these tips, you may be able to fix your Raycon Earbuds and enjoy uninterrupted audio.

We will also provide some alternative options for wireless earphones that may suit your needs better. Whether you are looking for better sound quality, noise cancellation, or durability, we will recommend some of the best products on the market. We will compare their features, prices, and customer reviews to help you make an informed decision.

If you are a Raycon Earbuds user who is facing issues with your earphones cutting out, or if you are looking for a new pair of wireless earphones, this article is for you. Read on to find out more about how to solve and prevent Raycon Earbuds keep cutting out.

Common Issues With Raycon Earbuds Cutting Out

If you are using Raycon earbuds, you may have encountered some issues with them cutting out or losing connection. This can be annoying and affect your listening experience. There are several possible reasons why your Raycon earbuds may be cutting out, such as:

Low Battery: If your earbuds are running low on power, they may not be able to maintain a stable connection. You should always charge your earbuds before using them and keep a charging case handy to top up the battery when needed.

Bluetooth Interference: Bluetooth signals can be disrupted by other electronic devices or wireless networks in the area. If you are using your earbuds in a crowded or noisy place, such as a gym or a coffee shop, you may experience more cutouts. You should try to move to a less congested area or keep your device closer to your earbuds to improve the signal quality.

Obstructions: Physical barriers, such as walls, furniture, or clothing, can also interfere with the Bluetooth connection. If you are using your earbuds with a phone, you should keep the phone in your pocket or on a nearby surface rather than in a bag or a backpack. You should also avoid covering your ears with hats, scarves, or headphones.

Outdated Firmware: Firmware updates are designed to improve the performance and stability of your earbuds. If you are using an older version of the firmware, you may experience more glitches or bugs. You should check for firmware updates regularly and install them as soon as they are available.

Defective Earbuds: If none of the above solutions work, your earbuds may be faulty or damaged. You should contact Raycon customer support and request a replacement or a refund. You should also check the warranty policy and the return policy before buying any Raycon products.

Troubleshooting Steps to Fix Raycon Earbuds Cutting Out

If you are having problems with your Raycon earbuds cutting out, you can try some of the following troubleshooting steps to fix them:

Restart Your Earbuds: Sometimes, a simple restart can solve many issues. To restart your earbuds, turn them off and place them in the charging case for about 30 seconds. Then, take them out and turn them on again.

Reset Your Earbuds: If restarting does not work, you may need to reset your earbuds to their factory settings. The reset process varies depending on the model of your earbuds. For E25 and E55 models, you need to hold down the power buttons on both earbuds for more than 30 seconds until you see a red light flashing. For E50 and E100 models, you need to delete your earbuds from the Bluetooth list of your device, press and hold both earbuds’ buttons for more than 30 seconds, and put them in the case. Then, take them out and wait for a few seconds.

Check the Bluetooth Range: The Bluetooth range of your earbuds is about 33 feet. If you are too far away from your device, or if there are obstacles or interference in the way, your earbuds may cut out. Try to keep your device close to your earbuds and avoid crowded or noisy areas.

Charge Your Earbuds and Your Device: Low battery levels can also cause your earbuds to cut out. Make sure your earbuds and your device are fully charged before using them. You can check the battery level of your earbuds by looking at the LED indicators on the earbuds and the charging case. You can also use the Raycon app to monitor the battery status of your earbuds.

Update the Firmware: Firmware updates can improve the performance and stability of your earbuds. You can check for firmware updates using the Raycon app on your device. If there is an update available, follow the instructions on the app to install it. Make sure your earbuds are connected and charged during the update process.

Re-Pair your Earbuds and Your Device: Sometimes, the Bluetooth connection between your earbuds and your device may be corrupted or unstable. You can try to re-pair your earbuds and your device to fix this. To do this, you need to unpair your earbuds from your device, turn off both devices, turn them on again, and pair them again. You can also try to pair your earbuds with a different device to see if the problem persists.

Ensure Proper Earbud Placement and Fit

One of the most important factors that affect the sound quality and comfort of your earbuds is how well they fit in your ears. If your earbuds are too loose or too tight, they may not create a good seal with your ear canal, which can cause them to cut out or sound distorted. To ensure proper earbud placement and fit, you should follow these steps:

Earwax and dirt can accumulate on your earbuds and your ears, which can affect the fit and the sound of your earbuds. You should wipe your earbuds with a soft cloth or a cotton swab and clean your ears with a Q-tip or a gentle ear cleaner.

Raycon earbuds come with different sizes of ear tips that you can swap to find the best fit for your ears. The ear tips should be snug but not too tight in your ear canal. You can test the fit by gently tugging on the earbuds. If they stay in place, they are good. If they fall out or feel loose, you should try a different size.

Hold the earbud with the tip facing upwards and the cable pointing downwards. Insert the earbud into your ear and gently push it until it fits snugly. You can twist the earbud slightly to adjust the angle and the seal. You should repeat the process for the other earbud.

Once you have both earbuds in your ears, you can pull on your earlobes with your opposite hands to open up your ear canals. While you are pulling, you can press the earbuds further into your ears with your index fingers. This will help to create a better seal and prevent the earbuds from cutting out.

When you talk, chew, or yawn, you may move your jaw and change the shape of your ear canal. This can cause your earbuds to lose the seal and cut out. If you are using your earbuds for phone calls or other activities that require you to move your jaw, you should check the fit of your earbuds frequently and adjust them if needed.

Check for Software Updates and Firmware Issues

Another possible reason why your Raycon earbuds may be cutting out is that they have outdated software or firmware. Software and firmware are the programs that control how your earbuds function and communicate with your device. If they are not up to date, they may have bugs or compatibility issues that affect the performance and stability of your earbuds.

To check for software updates and firmware issues, you can use the Raycon app on your device. The app will notify you if there are any available updates for your earbuds and guide you through the installation process. You can also visit the Raycon website and download the latest firmware for your specific model of earbuds. Then, follow the instructions to update the firmware on your earbuds.

Updating the software and firmware of your earbuds can improve their sound quality, battery life, and connection stability. It can also fix any glitches or errors that may cause your earbuds to cut out. Therefore, you should always keep your earbuds updated to the latest version and check for updates regularly.

Clean the Earbuds and Charging Case

One of the simplest ways to prevent your Raycon earbuds from cutting out is to keep them clean. Dirt, debris, and earwax can clog the sound ports and the charging pins of your earbuds, affecting their sound quality and battery life. To clean your earbuds and charging case, you will need the following items:

  • A soft, dry cloth
  • A soft-bristled toothbrush
  • A cotton swab
  • Rubbing alcohol
  • Warm water and mild soap

Follow these steps to clean your earbuds and charging case:

Wipe the exterior of your earbuds and charging case with a soft, dry cloth to remove any dust or dirt.

Use a soft-bristled toothbrush to gently brush the sound ports and the charging pins of your earbuds and charging case. This will help to dislodge any debris or earwax that may be stuck in them.

Dip a cotton swab in rubbing alcohol and carefully wipe the sound ports and the charging pins of your earbuds and charging case. This will help to disinfect and sanitize them. Be careful not to use too much alcohol or to get any liquid inside the earbuds or the charging case.

For the ear tips and silicone tips, mix warm water with mild soap. Give them a gentle cleaning using a cloth, and rinse them thoroughly afterward. If your charging case has a water-resistant rating, you can clean it using the same soapy water solution. Just dry it completely with a towel before using it again.

Let your earbuds and charging case air dry completely before using them or storing them. Do not use a hairdryer or any other heat source to speed up the drying process, as this may damage the earbuds or the charging case.

By cleaning your earbuds and charging case regularly, you can ensure that they function properly and deliver the best sound quality and battery life possible. You should clean your earbuds and charging case at least once a month, or more often if you use them frequently or in dirty environments.

Reset the Rarbuds to Factory Settings

Sometimes, the best way to fix your Raycon earbuds that keep cutting out is to reset them to their factory settings. This will erase any previous settings and data on your earbuds and restore them to their original state. This may solve any connection issues, software glitches, or firmware errors that may be causing your earbuds to cut out.

The reset process may vary depending on the model of your earbuds. You can find the specific instructions for your model on the Raycon website or on the Raycon app. You can also watch this video for a step-by-step guide on how to reset your Raycon earbuds. Here are the general steps to reset your earbuds:

Unpair your earbuds from your device and turn off Bluetooth on your device.

Take out your earbuds from the charging case and make sure they are turned on.

Press and hold the power buttons on both earbuds for more than 30 seconds until you see a red light flashing on both earbuds.

Put your earbuds back in the charging case and wait for a few seconds.

Take out your earbuds from the charging case and wait for them to pair with each other. You should hear a voice prompt saying “Pairing” and see a blue light flashing on both earbuds.

Turn on Bluetooth on your device and pair your earbuds with your device again. You should hear a voice prompt saying “Connected” and see a solid blue light on both earbuds.

By resetting your earbuds to factory settings, you may be able to fix your Raycon earbuds that keep cutting out and enjoy a smooth and uninterrupted listening experience. However, you should note that resetting your earbuds will also delete any custom settings or preferences that you may have set on your earbuds, such as the equalizer, the volume, or the voice assistant. You will need to set them up again after the reset.

Verify Bluetooth Connection and Device Compatibility

One of the common causes of Raycon earbuds cutting out is a poor or unstable Bluetooth connection between your earbuds and your device. This can happen if your device is too far away from your earbuds, if there are other devices or networks interfering with the Bluetooth signal, or if your device is not compatible with your earbuds.

To verify the Bluetooth connection and device compatibility, you can follow these steps:

Make sure your device has Bluetooth enabled and is within 33 feet of your earbuds. You can also try to move to a less crowded or noisy area to reduce the interference.

Make sure your device supports Bluetooth 5.0 or higher, which is the Bluetooth version that Raycon earbuds use. You can check the Bluetooth version of your device by going to the settings menu and looking for the Bluetooth information. If your device has a lower Bluetooth version, you may experience more connection issues or sound quality problems.

Make sure your earbuds are paired correctly with your device. You can pair your earbuds by taking them out of the charging case and waiting for them to power on and connect to each other. Then, go to the Bluetooth settings menu on your device and search for “The Everyday Earbuds” and select it to pair. You should hear a voice prompt saying “Connected” and see a solid blue light on both earbuds.

If you have already paired your earbuds with your device before, make sure they are connected. You can check the connection status by looking at the Bluetooth icon on your device or by using the Raycon app. If your earbuds are not connected, you can try to reconnect them by selecting them from the list of available devices on your device or by pressing the power buttons on both earbuds for a few seconds.

If you are still having connection issues, you can try to unpair and re-pair your earbuds with your device. To do this, you need to delete your earbuds from the Bluetooth list of your device, turn off both devices, turn them on again, and pair them again. You can also try to pair your earbuds with a different device to see if the problem persists.

By verifying the Bluetooth connection and device compatibility, you may be able to improve the stability and quality of your earbuds and prevent them from cutting out. However, you should note that some devices may have different Bluetooth settings or features that may affect the performance of your earbuds. You should consult the user manual of your device or contact the manufacturer for more information.

Contact Customer Support for Further Assistance

If none of the above solutions work for you, or if you have any questions or concerns about your Raycon earbuds, you can contact customer support for further assistance. Raycon has a dedicated team of customer service representatives who are ready to help you with any issues or inquiries you may have.

You can contact Raycon customer support via the following methods:

Email: You can send an email to support@rayconglobal.com and expect a reply within 24 hours. You should include your name, order number, product model, and a brief description of your issue or question in your email.

Phone: You can call Raycon at 646-844-0350 from Monday to Friday, 9 am to 5 pm EST. You should have your order number and product model ready when you call.

Chat: You can chat with Raycon via their website or their app. You can find the chat icon on the bottom right corner of their website or app. You can chat with Raycon from Monday to Friday, 9 am to 5 pm EST. 

Social media: You can also reach out to Raycon via their social media platforms, such as Facebook, Twitter, Instagram, YouTube, or LinkedIn. You can follow them for the latest news, updates, and promotions, or send them a direct message or a comment with your issue or question. 

Raycon customer support is friendly, helpful, and professional. They will do their best to resolve your issue or answer your question as soon as possible. However, you should note that due to high demand, there may be some delays or backlogs in their response time. You should be patient and courteous when contacting Raycon customer support. 

Preventing Future Issues with Raycon Earbuds Cutting Out

To prevent future issues with Raycon earbuds cutting out, it’s important to understand the common causes and implement proactive measures. Here are some key strategies:

Keep Firmware Updated: Regularly check for and install firmware updates from Raycon. These updates can resolve known issues and improve overall performance.

Optimize Connection: Ensure your earbuds are within the optimal range of your Bluetooth device. Walls, large metal objects, and other electronic devices can interfere with the connection.

Maintain Battery Health: Charge your earbuds regularly but avoid overcharging. Draining the battery completely before recharging can also help calibrate the battery life indicator.

Handle with Care: Protect your earbuds from extreme temperatures, moisture (beyond the IPX4 rating), and physical damage. Use the provided case when not in use.

Clean Regularly: Keep the earbuds and charging contacts clean. Dust and earwax can accumulate and cause connectivity issues.

FAQs About Raycon Earbuds Keep Cutting Out

Raycon Earbuds are wireless earphones that offer a comfortable fit, a long battery life, and a sleek design. However, some users may experience issues with their earbuds cutting out or losing connection. This can be frustrating and affect the quality of your listening experience. Here are some frequently asked questions and answers about Raycon Earbuds keep cutting out.

Why do my Raycon Earbuds keep cutting out?

There are several possible reasons why your Raycon Earbuds keep cutting out. Some of the common causes are:

Interference: Wireless earbuds use Bluetooth technology to connect to your device, which means they are susceptible to interference from other wireless devices, such as Wi-Fi routers, microwaves, cordless phones, or other Bluetooth devices. Interference can cause your earbuds to lose connection or sound quality.

Distance: Bluetooth has a limited range, usually around 10 meters or 33 feet. If you move too far away from your device, your earbuds may lose connection or cut out. To avoid this, keep your device within the Bluetooth range of your earbuds.

Battery: Low battery can affect the performance of your earbuds. If your earbuds are running low on power, they may cut out or disconnect. To prevent this, make sure to charge your earbuds regularly and check the battery level on your device or the Raycon app.

Software: Sometimes, the software of your device or your earbuds may have glitches or bugs that cause your earbuds to cut out. To fix this, you can try updating the software of your device and your earbuds, or resetting your earbuds to factory settings.

How do I update the software of my Raycon Earbuds?

To update the software of your Raycon Earbuds, you need to download the Raycon app on your device and follow the instructions on the app. The app will notify you if there is a new software update available for your earbuds. You can also check the Raycon website for the latest software updates and manuals.

How do I reset my Raycon Earbuds to factory settings?

Turn off your earbuds by pressing and holding the multifunction button on both earbuds for 3 seconds.

Put your earbuds back in the charging case and close the lid.

Open the lid and take out both earbuds. You will see a red and blue flashing light on both earbuds, indicating that they are in pairing mode.

Press and hold the multifunction button on both earbuds for 10 seconds until you hear a beep sound and see a white flashing light on both earbuds. This means that your earbuds have been reset to factory settings.

Pair your earbuds with your device again by following the instructions on the Raycon app or the manual.

How do I pair my Raycon Earbuds with my device?

Make sure your device has Bluetooth enabled and is within the Bluetooth range of your earbuds.

Take out both earbuds from the charging case and wait for them to automatically connect to each other. You will hear a voice prompt saying “Connected” and see a solid blue light on both earbuds.

On your device, go to the Bluetooth settings and scan for available devices. You should see “Raycon E25” or “Raycon E55” on the list of devices. Tap on it to pair with your earbuds. You will hear a voice prompt saying “Pairing successful” and see a solid blue light on both earbuds.

Enjoy your music or calls with your Raycon Earbuds.

How do I control my Raycon Earbuds?

You can control your Raycon Earbuds by using the multifunction button on each earbud. Here are some of the functions you can perform with the button:

Play/Pause: Press the button once on either earbud to play or pause your music or video.

Next Track: Press the button twice on the right earbud to skip to the next track.

Previous Track: Press the button twice on the left earbud to go back to the previous track.

Volume Up: Press and hold the button on the right earbud to increase the volume.

Volume Down: Press and hold the button on the left earbud to decrease the volume.

Answer/End Call: Press the button once on either earbud to answer or end a call.

Reject Call: Press and hold the button on either earbud for 2 seconds to reject an incoming call.

Activate Voice Assistant: Press the button three times on either earbud to activate the voice assistant on your device, such as Siri or Google Assistant.

How do I check the battery level of my Raycon Earbuds?

You can check the battery level of your Raycon Earbuds by using the Raycon app or the LED indicators on the earbuds and the charging case. Here are some of the ways you can check the battery level:

Raycon App: The Raycon app will show you the battery level of each earbud and the charging case on the main screen. You can also see the battery level on the notification bar of your device.

LED Indicators on Earbuds: The LED light on each earbud will show you the battery level of the earbud. A solid blue light means the earbud is fully charged, a flashing blue light means the earbud is partially charged, and a flashing red light means the earbud is low on battery.

LED Indicators on Charging Case: The LED lights on the charging case will show you the battery level of the case. Four solid blue lights mean the case is fully charged, three solid blue lights mean the case is 75% charged, two solid blue lights mean the case is 50% charged, one solid blue light means the case is 25% charged, and a flashing red light means the case is low on battery.

Conclusion

In conclusion, the issue of Raycon Earbuds keep cutting out can be a significant hindrance to enjoying your music or podcasts. However, by understanding the potential causes be it battery level, interference, distance, device compatibility, or the need for firmware updates you can take proactive steps to mitigate these interruptions. Remember, maintaining your earbuds properly and keeping them updated are key to ensuring a seamless audio experience. If the problem persists, exploring alternative wireless earphones with features that align with your preferences might be the next best step. Ultimately, whether you stick with Raycon Earbuds or switch to another brand, the goal is uninterrupted, high-quality audio that complements your lifestyle.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button