How to Fix Aftershokz Not Turning On (Troubleshooting Guide)

Aftershokz headphones are one of the most innovative and popular products in the audio market. They use bone conduction technology to deliver sound through your cheekbones, bypassing your eardrums and leaving your ears open to the ambient noise. This way, you can enjoy your music, podcasts, or phone calls without compromising your situational awareness or comfort.

However, like any other electronic device, Aftershokz headphones may encounter some issues from time to time. One of the most common and frustrating problems is when your Aftershokz headphones won’t turn on. This can happen for various reasons, such as a dead battery, a faulty charger, a software glitch, or physical damage.

Fortunately, there are some simple and effective solutions that you can try to fix your Aftershokz headphones and get them back to working order. In this article, we will guide you through the steps to troubleshoot and resolve the problem of Aftershokz not turning on. We will also provide some tips on how to prevent this problem from happening again and extend the lifespan of your headphones.

So, if you are facing the issue of Aftershokz not turning on, don’t panic and don’t throw away your headphones. Just follow the instructions in this guide and see if you can fix them yourself. And if you have any questions or feedback, feel free to leave a comment below. We would love to hear from you.

Common Reasons Why Aftershokz Headphones Won’t Turn On

There are several possible reasons why your Aftershokz headphones won’t turn on, even if you press and hold the power button. Some of the most common ones are:

Low or Dead Battery: If your Aftershokz headphones have not been charged for a long time, or if you use them frequently, they may run out of battery power and fail to turn on. You can check the battery level by pressing the volume button on the right transducer. If you hear a low battery voice prompt or see a red LED light, it means your headphones need to be charged.

Faulty USB Cable or Charger: If your Aftershokz headphones are not charging properly, it may be due to a damaged or incompatible USB cable or charger. You should always use the original USB cable and charger that came with your headphones, or a certified replacement from Aftershokz. You should also avoid using any adapters, splitters, or hubs that may interfere with the charging process.

Software Glitch or Corruption: Sometimes, your Aftershokz headphones may encounter a software issue that prevents them from turning on or functioning normally. This could be caused by a firmware update, a Bluetooth connection error, or a system crash. You may need to reset or update your headphones to fix the problem.

Hardware Damage or Defect: In rare cases, your Aftershokz headphones may have a hardware problem that affects their ability to turn on or operate. This could be due to a broken or loose component, a water or dust exposure, a physical impact, or a manufacturing defect. You may need to contact Aftershokz customer support or warranty service to get your headphones repaired or replaced.

Check the Battery and Charging Cable

The first thing you should do if your Aftershokz headphones won’t turn on is to check the battery level and the charging cable. A low or dead battery is one of the most common reasons why your headphones may not turn on. To check the battery level, press the volume button on the right transducer. You should hear a voice prompt indicating the battery status, such as battery high, battery medium, or battery low. You can also see the LED light on the right transducer, which will flash blue, purple, or red depending on the battery level.

If your battery is low or dead, you need to charge your headphones using the USB cable and charger that came with your headphones, or a certified replacement from Aftershokz. Plug the micro USB end of the cable into the charging port on the right transducer, and the other end into a power source, such as a wall outlet, a computer, or a power bank. You should see a red LED light on the right transducer, indicating that the headphones are charging. The light will turn blue when the headphones are fully charged, which may take up to two hours.

If your headphones are not charging, you may have a faulty USB cable or charger. Try using a different cable or charger that is compatible with your headphones, and make sure that the connection is secure and stable. Avoid using any adapters, splitters, or hubs that may interfere with the charging process. If the problem persists, you may need to contact Aftershokz customer support or warranty service for a replacement or repair.

Resetting your Aftershokz Headphones

Another possible solution for your Aftershokz headphones not turning on is to reset them to their factory settings. This can help you fix any software glitches or corruptions that may be causing the problem. To reset your Aftershokz headphones, follow these steps:

Make sure your headphones are turned off and not connected to any device via Bluetooth or USB cable.

Press and hold the power button and the volume down button on the right transducer for about 5 seconds, until you hear a voice prompt saying factory reset.

Release the buttons and wait for the headphones to turn off and on again automatically.

You should hear a voice prompt saying welcome to Aftershokz and see a blue LED light on the right transducer, indicating that the headphones have been reset successfully.

After resetting your headphones, you may need to pair them again with your device via Bluetooth. To do this, turn on your headphones and your device, and make sure they are within 10 meters of each other. On your device, go to the Bluetooth settings and look for Aftershokz in the list of available devices. Tap on it and confirm the pairing. You should hear a voice prompt saying connected and see a blue LED light on the right transducer, indicating that the pairing is complete.

If resetting your headphones does not solve the issue, you may need to try updating the firmware of your headphones or contacting Aftershokz customer support or warranty service.

Updating the Firmware

Sometimes, your Aftershokz headphones may not turn on because they have an outdated or corrupted firmware. Firmware is the software that controls the functions and features of your headphones. Updating the firmware can help you fix any bugs or errors that may be affecting your headphones’ performance.

To update the firmware of your Aftershokz headphones, you will need to download the Shokz app on your smartphone or tablet. The Shokz app is available for both Android and iOS devices. Once you have installed the app, follow these steps:

Make sure your headphones are fully charged and paired with your device via Bluetooth.

Open the Shokz app and tap on the Settings icon on the top right corner of the screen.

Tap on Firmware Upgrade and follow the instructions on the app. The app will check if there is a new firmware version available for your headphones and guide you through the update process.

Do not turn off your headphones or your device during the update. The update may take several minutes to complete.

Once the update is done, you will see a confirmation message on the app and hear a voice prompt on your headphones saying firmware update complete.

You may need to restart your headphones and reconnect them with your device after the update.

If you have any issues or questions about updating the firmware of your Aftershokz headphones, you can contact Shokz customer support or visit their website for more information.

Contacting Aftershokz Customer Support

If none of the previous steps work, and your Aftershokz headphones still won’t turn on, you may need to contact Aftershokz customer support for further assistance. Aftershokz has a dedicated team of experts who can help you troubleshoot and resolve any issues with your headphones. You can reach them by phone, email, or online form, depending on your preference and location.

To contact Aftershokz customer support by phone, you can call the toll-free number 1-888-565-2230, which is available from Monday to Friday, 9am to 5pm ET. You can also call the local number 737-215-4011, which is available from Monday to Friday, 9am to 9pm EST, and Saturday, 9am to 5pm EST. Make sure you have your headphones and your proof of purchase ready when you call.

To contact Aftershokz customer support by email, you can send your message to hello@shokz.com, or use the online form on their website. You will need to provide your name, email address, phone number, product model, serial number, and a brief description of your issue. You should receive a reply within two business days.

To contact Aftershokz customer support by online chat, you can visit their website and click on the chat icon on the bottom right corner of the screen. You will be connected to a live agent who can answer your questions and guide you through the troubleshooting process. The chat service is available from Monday to Friday, 9am to 5pm ET.

Aftershokz customer support is friendly, professional, and knowledgeable. They will do their best to help you fix your headphones and get them back to working order. If your headphones are still under warranty, you may be eligible for a free repair or replacement, depending on the nature and cause of the problem. You can check the warranty policy and terms on their website.

Troubleshooting Guide For Specific Aftershokz Models

Aftershokz has a variety of bone conduction headphones models, each with its own features and specifications. Some of the most popular models are:

OpenRun Pro: Make sure you use the USB-C cable and charger that came with your headphones, or a certified replacement from Shokz. To reset your headphones, press and hold the power button and the volume up button for about 5 seconds, until you hear a voice prompt saying factory reset. To update the firmware, use the Shokz app on your smartphone or tablet.

OpenRun: Make sure you use the micro USB cable and charger that came with your headphones, or a certified replacement from Shokz. To reset your headphones, press and hold the power button and the volume down button for about 5 seconds, until you hear a voice prompt saying factory reset. To update the firmware, use the Shokz app on your smartphone or tablet.

OpenMove: Make sure you use the micro USB cable and charger that came with your headphones, or a certified replacement from Shokz. To reset your headphones, press and hold the power button and the volume down button for about 5 seconds, until you hear a voice prompt saying factory reset. There is no firmware update available for this model.

OpenSwim: Make sure you use the magnetic charging cable and charger that came with your headphones, or a certified replacement from Shokz. To reset your headphones, press and hold the power button and the volume down button for about 5 seconds, until you hear a voice prompt saying factory reset. There is no firmware update available for this model.

OpenComm: Make sure you use the micro USB cable and charger that came with your headphones, or a certified replacement from Shokz. To reset your headphones, press and hold the power button and the volume down button for about 5 seconds, until you hear a voice prompt saying factory reset. To update the firmware, use the Shokz app on your smartphone or tablet.

Tips To Prevent Future Issues With Aftershokz Headphones

Make sure that you use the original USB cable and charger that came with your Aftershokz headphones. Using a different cable or charger may damage your headphones or affect their performance.

Do not expose your Aftershokz headphones to extreme temperatures, moisture, dust, or dirt. These can harm the internal components of your headphones and cause them to malfunction.

Do not store your Aftershokz headphones in a place where they can be bent, twisted, or crushed. This can damage the bone-conduction transducers or the battery of your headphones and prevent them from working properly.

Do not overcharge your Aftershokz headphones. When the LED indicator turns blue, it means that your headphones are fully charged. Unplug them from the power source and turn them off when not in use.

Keep your Aftershokz headphones updated with the latest firmware. This can improve the functionality and compatibility of your headphones and fix any bugs or glitches that may cause them to not turn on or charge properly.

Alternative Solutions If Troubleshooting Doesn’t Work

If none of the troubleshooting steps that we mentioned above work for you, and your Aftershokz headphones still do not turn on or charge properly, then you may need to consider some alternative solutions. Here are some options that you can try:

Contact Aftershokz customer support. You can reach them by phone, email, or chat, and they will assist you with your issue. You may need to provide them with some information about your headphones, such as the model, serial number, purchase date, and warranty status. They may offer you some additional tips, a replacement, or a refund, depending on your situation.

Visit a local Aftershokz dealer or service center. If you bought your headphones from a physical store or an authorized online retailer, you may be able to return them or exchange them for a new pair. You may need to show your receipt or proof of purchase, and follow the store’s policy on returns and exchanges. Alternatively, you may be able to find a nearby service center that can repair your headphones or replace the faulty parts.

Buy a new pair of Aftershokz headphones. If your headphones are out of warranty, or if the cost of repairing them is too high, you may want to consider buying a new pair of Aftershokz headphones. You can choose from the latest models, such as the Aeropex, the Xtrainerz, or the OpenComm, which have improved features and performance. You can also look for discounts, coupons, or deals on Aftershokz’s website or social media channels.

Faulty Charger or Charging Port

Another possible reason why your Aftershokz headphones won’t turn on is because the charger or the charging port is faulty. This can happen if the charger or the port is damaged, loose, or dirty, which can prevent the headphones from receiving power.

The signs of a faulty charger or charging port are not always obvious. You may notice that the LED indicator on the headphones is flickering, or that the charging cable is not fitting snugly into the port. You may also see some dirt or debris on the charger or the port, which can interfere with the connection.

The solution for this cause is to clean the charger and the charging port with a soft cloth or rubbing alcohol, and make sure that they are dry before plugging them in. You can also try using a different charger or port, such as a wall outlet, a computer, or a power bank, and see if that works. If none of these methods work, you may need to contact Aftershokz customer support and ask for a replacement charger or port.

To prevent this problem from happening again, you should take good care of your charger and charging port. For example, you should avoid pulling or twisting the charging cable, keep the charger and the port away from water or moisture, and store them in a safe place when not in use. You should also check the charger and the port regularly for any signs of damage or dirt, and clean them if needed.

Conclusion

In this article, we have shown you how to troubleshoot and fix the problem of Aftershokz not turning on. This is a common and annoying issue that can happen for various reasons, such as a dead battery, a faulty charger, a software glitch, or physical damage. By following the steps in this guide, you can identify the cause of the problem and try some simple and effective solutions to get your Aftershokz headphones working again. You can also avoid this problem in the future by taking good care of your headphones and charging them correctly. If none of the solutions work, you can always reach out to Aftershokz customer support for more help.

FAQS About Aftershokz Not Turning On

How can I tell if my Aftershokz headphones are charging?

You can tell if your Aftershokz headphones are charging by looking at the LED light on the right transducer. When you plug your headphones into a power source, the LED light will turn red. When the battery is fully charged, the LED light will turn blue.

How long does it take to charge my Aftershokz headphones?

It takes about 2 hours to fully charge your Aftershokz headphones. However, you can also use the quick charge feature to get an extra hour of playtime in just 15 minutes of charging.

How can I extend the battery life of my Aftershokz headphones?

You can extend the battery life of your Aftershokz headphones by following these tips:

Turn off your headphones when not in use. Press and hold the multifunction button for 2 seconds to turn off your headphones. You should hear a voice prompt saying power off.

Avoid exposing your headphones to extreme temperatures, humidity, or moisture. Store your headphones in a cool and dry place when not in use.

Use the provided pouch or case to protect your headphones from dust, dirt, or damage.

How can I update the firmware of my Aftershokz headphones?

You can update the firmware of your Aftershokz headphones by using the Aftershokz Updater app. The app is available for Windows and Mac computers and can be downloaded from the Aftershokz website. To update the firmware, follow these steps:

Connect your headphones to your computer using the provided USB cable.

Launch the Aftershokz Updater app and follow the instructions on the screen.

Wait for the update to complete and disconnect your headphones from your computer.

How can I pair my Aftershokz headphones with my phone or other devices?

Turn on your headphones by pressing and holding the multifunction button for 2 seconds. You should hear a voice prompt saying power on.

Enter the pairing mode by pressing and holding the multifunction button for 5 seconds. You should hear a voice prompt saying pairing and the LED light will flash red and blue.

Turn on the Bluetooth feature on your phone or other devices and search for available devices. Select Aftershokz from the list of devices and confirm the pairing. You should hear a voice prompt saying connected and the LED light will turn blue.

How can I switch between different devices with my Aftershokz headphones?

You can switch between different devices with your Aftershokz headphones by using the multipoint feature. This feature allows you to connect your headphones to two devices at the same time and switch between them easily. To use the multipoint feature, follow these steps:

Pair your headphones with the first device as described above.

Turn off the Bluetooth feature on the first device and pair your headphones with the second device as described above.

Turn on the Bluetooth feature on the first device again and reconnect your headphones to it. You should hear a voice prompt saying second device connected.

To switch between the devices, press the multifunction button once. You should hear a voice prompt saying switched.

Read More: Raycon Earbuds Not Charging

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button